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Help & Support

Welcome to the Equatd support page! We are here to help you with any questions or issues you may encounter while using our services. Please browse our frequently asked questions and if you cannot find an answer, feel free to reach out to us directly through our contact page.

Frequently Asked Questions

  1. What is Equatd and what services do you provide?
    Equatd is a document processing solution that leverages the power of Artificial Intelligence and Machine Learning to make organizations free from the exhaustion of manual document processing. We provide a product called ICE-Ai which is an intelligent document processing solution.

  2. What types of documents can be processed by ICE-Ai?
    ICE-Ai can process various types of documents including invoices, receipts, contracts, forms, and more. If you have a specific document type that you would like to process, please contact us for more information.

  3. How secure is my data with Equatd?
    At Equatd, we take the security and privacy of your data very seriously. We use industry-standard encryption and security protocols to protect your data and ensure that it is kept confidential and secure.

  4. How do I get started with Equatd?
    To get started with Equatd, please contact us through our website or by emailing us at Our team will provide you with the necessary information and assistance to start using our services.

  5. How can I access my processed documents?
    Once your documents are processed, you can access them through our web portal or by integrating our solution with your existing systems.

  6. Can ICE-Ai be customized for my organization's specific needs?
    Yes, ICE-Ai can be customized to fit your organization's specific needs. Our team can work with you to identify your specific requirements and tailor the solution accordingly.

  7. What kind of support does Equatd offer?
    Equatd offers dedicated support to our customers. If you have any questions or issues, please don't hesitate to reach out to us through our contact page or by emailing us at
    Our support team will respond to your inquiry as quickly as possible to ensure that you have the best possible experience using our services.

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